About us

 

We are delighted to be part of One of a Kind Travel

After 30 wonderful years, Mountain Rooms & Chalets has reached an exciting new chapter. We are delighted to say that we are now part of One of a Kind Travel, ensuring the future of the business is in excellent hands.

Debbie and Paul have stepped down, confident that it is the right time to hand over to others to continue, develop and excel, while maintaining the standards, care and attention to detail that guests have come to expect.

What has not changed is how we operate.

We are not a booking agent. We rent, manage and operate all our properties ourselves, giving us complete control over quality, service and delivery.

What makes a great holiday?

There are three key elements to a great holiday
(four, if you count the snow conditions — which we rarely have to worry about in Val d’Isère):

  • Ease of booking

  • Great staff in resort

  • Accommodation exactly as described (and more!)

These are the foundations of everything we do.

A hands-on team that truly cares

We are a small company, and we care deeply about our clients. Our team works hands-on in resort to ensure every detail is taken care of, from preparation and cleanliness to smooth arrivals and ongoing support throughout your stay.

Changeover days are busy, but nothing is left to chance. Every property is carefully checked prior to guest arrival to ensure it is clean, prepared and ready to welcome you. Attention to detail, organisation and pride in our product are at the heart of how we work.

Everyone has clear responsibilities, and everyone knows what they are doing allowing us to consistently deliver a high standard of service.

Resort Office

We have a resort office open seven days a week, available for our guests throughout their stay. Many past clients have appreciated having a central place to drop in, whether while out shopping or on the way to après-ski to ask questions or get advice from the team. We are always happy to help.

Our office is located within the 4Property Estate Agency (see Arrival Notes for map details), making it easy and convenient for guests to pop by. While we have this front-desk facility, our team remains very hands-on in resort and continues to visit guests during the week to ensure everything is going well, as well as carrying out check-outs at the end of each stay.

The office has proved invaluable to our service-led approach, and we encourage guests to make full use of it. You are very welcome to relax here on arrival if your property is still being prepared, or on departure after vacating your accommodation. Luggage storage and facilities are available so please make yourself at home.

We look forward to welcoming you to Val d’Isère

We are confident you will be delighted with our service and accommodation, and we hope you will return time and again — and recommend us to friends.

We look forward to welcoming you to Val d’Isère.

Great Staff

Our strength lies in our people with an experienced, knowledgeable team who care deeply about delivering an excellent holiday.

Reservations
Mel manages our reservations and is a long-standing Val d’Isère professional who knows the resort, the slopes and our properties inside out. Honest, accurate advice is central to how we operate, helping guests choose the accommodation that best suits their needs.
Nathan has recently joined Mel from the One of a Kind Travel sales team, further strengthening our ability to respond quickly and thoroughly to enquiries. From first contact through to departure, you will be looked after every step of the way.

Resort Management & Operations
Brenna, our Resort Manager, works closely with Thomas, our Market Manager for Val d'Isere, to oversee day-to-day operations and ensure everything runs smoothly in resort.

Our Operations team manage the logistics of weekly changeovers, guest visits, lift pass purchases and the day-to-day running of the resort. This is a demanding role requiring organisation, flexibility and strong people skills. 

We operate a resort office open seven days a week (8.30–12.30 and 3.30–7.30 pm), giving guests easy access to support whenever they need it.

Chalet Hosts
Our chalet hosts are carefully selected and fully trained. All are required to hold a cooking qualification alongside demonstrating strong guest-facing skills, property management and high standards of cleanliness. We are confident you will enjoy excellent food, served by friendly, professional hosts.

Accounts
Phil Robinson manages our accounts year-round, ensuring everything runs smoothly behind the scenes, supported by his assistant. during the winter season. 

Cleaning Team
Cleanliness is one of the most important elements of our service — first impressions matter.
All our cleaners are full-time employees and valued members of the team, allowing for consistency, pride in their work and attention to detail across all properties.

Linen & Maintenance

Our linen and maintenance teams play a vital role in keeping everything running smoothly across our properties.

The linen team manage the full weekly cycle, preparing and making up linen orders, delivering fresh linen to properties, collecting used linen, and sorting and processing it ready for the next changeover. This behind-the-scenes operation is essential to ensuring beds are properly prepared and properties are ready to welcome guests on arrival.

Working alongside them, our maintenance team ensures that all properties are well cared for and any issues are dealt with promptly. With a large portfolio, there is always something that needs attention and having dedicated, experienced teams makes all the difference.

Together, these teams help maintain the high standards our guests expect and rely on.

That’s our structure in a nutshell.

Book a holiday with us and experience how it all comes together.